Since the boutique is available, you can allow early check-in. Here is the recommended process: 1. Confirm with housekeeping that the boutique has been cleaned and is ready for occupancy. Do not commit to the guest until housekeeping confirms. 2. Process the early check-in at no additional charge. Meridian policy is to allow free early check-in when the unit is available and clean. 3. Log the early check-in in the system with the timestamp and boutique number. This data helps management track demand patterns. 4. Use this as an upsell opportunity — suggest a breakfast add-on ($10) or late checkout ($15). If the unit were not ready, you would offer luggage storage and direct the guest to the lounge area.

No charge for early check-in. Meridian policy applies equally to first-time and returning guests — if the boutique is available and clean, early check-in is complimentary. For first-time visitors, this is also a great opportunity to: • Welcome them warmly and briefly explain boutique features (aircon controls, charging ports, locker) • Mention the breakfast service and common area amenities • Offer late checkout ($15) since they may want extra rest after an early start A positive first impression increases the chance of repeat bookings. Log this interaction so management can see early check-in demand from first-time guests.